We see many Financial Institution marketing plans that are failing to account for important recent shifts in consumer behavior. Don't make these 4 marketing mistakes at your financial institution:
1) Speaking Through the Wrong Channels
As many of us know, the daily life of the average person has drastically changed in the past decade. Why are so many marketers stuck in the old way of marketing? People spend so much time on their mobile devices and online, your Financial Institution needs to take advantage of this! If the only time you're reaching customers in this new world is through email or traditional ad placements, you're missing out on a lot of invaluable touch points!
Having fully optimized social media platforms and a mobile responsive website is just as valuable as having a spiffy new branch located on a busy intersection. People use the internet to find information and solve problems in the comfort of their own homes. In other words, YOU need to go to your customers/potential customers, they are no longer coming to you before they make a decision!
If someone in your area "Googles" free checking account is your Financial Institution's website on the top of the page? Even on the first page? Try it and see...
2) Selling Too Much
The key to your Financial Institution growth is to stop selling and start nurturing. The way consumers shop for new products and services has evolved. Consumers have learned to tune out the endless ads and commercials and now they make purchase decisions based on brand loyalty, research, and trust.
By providing useful, educational information to customers who are not quite ready to make the leap, you can learn more about them and their needs and more importantly, build a relationship with these customers or potential new customers.
Instead of spending a all your time selling, try LISTENING. What pain points do they have and how can you guide them to their personalized solution? Encouraging branch visits and broadcasting rates and fees is just not going to cut if for the Financial Institutions of the future. Buying has evolved, marketing and Sales has to evolve with it!
3) Not Showing Your Human Side
Go Social! Not only is it a great place to show off your personality, but social media is the BEST place to interact with your customers on a regular basis since they're already there!
What sets you apart? How do you interact with your customers? Let your personality shine through in all of your online marketing efforts and communications to authentically differentiate yourself and show potential customers what they can expect from your Financial Institution.
ALWAYS begin a campaign with the end in mind! How do you know what is working if you don't know what you're trying to achieve? How do you know if you're on track if you're not measuring small successes along the way?
At the beginning of every campaign, we fill out a SMART goal worksheet. In this worksheet we, very clearly, write out our big picture goals. From there we figure out how we will measure success and then we brainstorm what we need to do to meet these identified objectives.
BIG GOAL: Create a list of 50 Auto Loan sales qualified leads for member service to follow up with
HOW: Create Blogs around car shopping keywords, create eBook about purchasing car
WHAT: At the end of campaign have 1,000 blog views, 150 eBook downloads and 75 New Contacts
Once you have your big goal written out, break it down to a quarterly or even a monthly goal. This sounds like common sense but so many marketers get discouraged by a huge goal that seems impossible to reach.
The Ultimate Guide to Successful Inbound Marketing for Financial Institutions
Acomplete guideto Inbound Marketing for your Community Bank or Credit Union.