Does your Institution have a Social Media On-Call Response Plan?
Every Credit Union & Bank is required to maintain "an oversight process for monitoring information posted to any proprietary social media site administered by the financial institution."
This guide gives you everything you need to meet this requirement!
The FREE Response Kit Includes:
- Instructions for meeting the regulation
- Sample language to be used in online responses to comments
- A Triage flow chart to guide staff in their responses to any possible type of comment online
- Suggestions for how to best handle negative interactions online